Refunds & Cancellations

At Hay Inc, we want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your purchase, we offer refunds and cancellations subject to the following terms and conditions:
If you're not happy with what you bought, you can ask for a refund within 30 days of purchase. To get a refund, you need to have proof of purchase and the item should be in its original packaging and condition. We'll give you a refund using the payment method you used to make the purchase.
You can cancel your order before we ship it out, but once it's shipped, we can't cancel it. If you want to cancel your order, please get in touch with us ASAP.
Damaged or Defective Items
If the item you receive is damaged or defective, please contact us within 7 days of receiving the item. We will either issue a refund or replace the item, depending on your preference.
Shipping Charges
Shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the item is damaged or defective.
Changes to this Policy
This refunds and cancellation policy is subject to changes that we may make periodically. We will inform you of any significant modifications by either sending you an email (if you have given us your email address) or by publishing a notification on our website.

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